Sunday, November 11, 2007


I should have made a note about this on my main site before making the switch, but I am in the process of switching hosts, so now I cannot access Movable Type to update my site. For what it's worth, don't ever, ever use Cyberpixels to host your site. They are run out of someone's garage, I think.

The other day I got an email from their 3rd party biller telling me that billing for my site hosting had been terminated. I called the 3rd party and they said they didn't know why this was. So, I attempted to contact Cyberpixels. Haha. They really don't want to talk to anyone.

It was 4:30 pm on Friday. I call their hotline and get what sounded like an actual answering machine that lead me through a series of prompts that ended in a voice saying, "Thank you for calling!" and then I was disconected. I called again and got a voice mail box. The message said, "I am away for the weekend." And then there was a beep and then another message that said the mailbox was full. Nice.

I then tried accessing the online help. Their skimpy billing "knowledgebase" as they call it has 3 links. These link to videos, the site says. But who knows what they are because the links don't work. So, I wrote an email to a billing email, once I finally found it. No word yet. Typically, I have found, Cyberpixels tends to write back, if they do at all, about a week later, no matter the severity of the problem.

So, I am taking my business elsewhere. They could at least have someone in India on call all the time to field calls and emails. Even an auto-response would be something to grasp at.

The kicker is that the host that my friend Kevin suggested I switch to, AN Hosting, is a dollar per month cheaper.

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